Avoid at all costs
Would give 0 stars if it was possible. Hands down the worst delivery experience I’ve ever had (yes, including Hermes). 5 attempts at redelivery after bungling the initial delivery (if it was even attempted) due to “incomplete address” - turns out they had the right one after I contacted the retailer myself and confirmed it. After this failed delivery no one contacted me, I only found out delivery had been attempted (again, dubious this happened) 5 days later when I contacted the retailer to ask where my item was as the 3-5 day timescale had elapsed. Redelivery was then booked in 3 times and cancelled the morning after each time due to “insufficient drivers”. A Saturday delivery was arranged (with no notice given until 9am that day) and the item failed to arrive again, apparently sitting in the van on the drivers route and then returning to the depot in the evening. After all this it was booked in again and while this time there was live tracking I got a notification (while sitting in my living room) that delivery wasn’t possible because no one was available and a slip had been put through my door (no such slip was there). I finally decided to have the item sent directly to a store for me to collect as presumably they can actually find the company they’re carrying out deliveries for, and only then did I actually get my package: when I went and collected it and no actual “delivery” to me took place. As per the title, avoid using this company at all costs if you ever want to get your item. Hopeless at best and fraudulent at worst.
Wasted all day waiting for delivery, should be here between 14:16-16:16. Useless chat advice, didn’t receive any concrete information. I do not recommend.
Worst parcel delivery company! DO NOT USE THEIR SERVICES!
The worst parcel company out there. Should be closed down. They are unable to deliver parcels when everything is clear. Do not use them if you want to get your items!
Incomplete delivery so unable to assemble
Parts delivered one week, the remainder the following.
Incompetent, unreliable and not accountable for errors made.
Sad state that busy people need to tolerate this chaos.