I ordered a package from Bol.com and the used DHL service to transport it to me. They sent a Trace&Track indicating they will bring it on the November, 24th, so I was waiting at home for the package. Later that day, they sent me an email saying that they missed me, and because of that they brought the package to a DHL pick up point (Transbike bv, Amsterdam). I couldn't believe that they missed me when I was there waiting the whole day! And they didn't leave any message in my mailbox saying that they missed me (this is common practice in the Netherlands when a sender missed the recipient). Anyway, I contacted them to arrange another appointment to deliver the package. They said that they couldn't do that because the package was declined at the pick up point and they didn't have any idea why, and they said that I should contact Bol.com for more information. It sounded very irresponsible to me! So I contacted Bol.com and they said I should ask DHL because they're the carrier of the package so they should know better. Nevertheless, Bol.com contacted DHL and came back to me and they said DHL didn't know where the package was, and they would do an investigation which will take 5-10 working days. I am very disappointed and I think it was a really bad practice by DHL! Everything was very unclear, they didn't know why the driver missed me, why the package was declined at their own pick up point, and they didn't know where the package was. Very unprofessional and irresponsible! Not recommended!
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